Privacy Policy

Using your personal data properly is important to us and we recognise the importance of protecting the information collected. This Privacy Policy describes how Claude & Co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.claudeandco.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.

How We Collect Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

What Personal Information Do We Collect?

At Claude & Co, we like to get to know our customers and welcome you into our community to give you the best possible customer experience. The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.

Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

Account information including your username, password, security questions.

Shopping information including the items you view, put in your cart, or add to your wishlist.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with services.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse, or alteration. We do not sell your personal information for any purpose. We will never share your data with any third parties for the purposes of their proprietary marketing or use unless part of a programme including your specific and explicit opt-in.

Below is how we use your data:

Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and to enable you to post reviews. We do not store credit card details.

Communicating with You: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, digital, or SMS, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Claude & Co engages in online advertising to ensure you are kept updated with relevant products and offers. We hope it helps you find the products you are after. Like most brands, we utilise Meta and Google Shopping ads and may serve targeted banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you, or your previous use of Claude & Co or on Claude & Co banners or ads you have previously clicked on.

Newsletters: We use Klaviyo for our newsletter campaigns. Klaviyo is GDPR compliant. When you subscribe to our newsletter, we collect your email address so that we can correspond with you. Your personal information will be stored in our mailing list provider, Klaviyo, the application we use to send our newsletters. Your personal information will also be stored in the website’s database. Your data is encrypted with the Gravity Forms Encrypted Fields plugin before it is saved to the database. It is saved in the website database so we can record your consent when subscribing to the mailing list. Your data on Klaviyo will be kept for the duration the business is running and we are utilising a newsletter. You can request to be removed anytime by clicking ‘unsubscribe’ in any newsletter/mailout or by emailing FAO Data controller at info@claudeandco.co.uk.

To Manage Competitions: If you enter one of our competitions or engage with one of our surveys, we use your data to organise this - e.g., to announce winners and distribute prizes. Occasionally we run subscriber giveaways with other brands. In subscribing to enter these giveaways, we clearly state that the information you provide will be shared with the other participating brands for marketing purposes and in entering you agree to these terms. We only share this data with the brands involved and you have the right to withdraw consent (“opt-out”) of marketing communications we and our partnering brands send you at any time. You can exercise this right by clicking the unsubscribe or opt-out link in the emails we or the brands involved send you or emailing us at info@claudeandco.co.uk.

ETHICAL MARKETING

We are committed to conducting our marketing activities with integrity, transparency, and respect for our customers and the wider community. Our Ethical Marketing policy outlines the principles and guidelines that govern our marketing practices:

HONESTY + TRANSPARENCY : We will always communicate honestly and transparently with our customers, providing accurate and truthful information about our products, services, and brand. We will avoid misleading or deceptive marketing tactics and ensure that all marketing communications are clear, understandable, and free from ambiguity.

RESPECT FOR PRIVACY : We will respect the privacy and confidentiality of our customers' personal information. We will handle customer data responsibly and in accordance with applicable privacy laws and regulations. We will obtain consent before collecting, using, or sharing personal data for marketing purposes and will provide customers with the option to opt out of marketing communications.

FAIRNESS + EQUALITY : We will ensure that our marketing practices are fair, inclusive, and free from discrimination. We will not engage in any marketing activities that promote or perpetuate stereotypes, bias, or discrimination based on factors such as race, gender, ethnicity, religion, sexual orientation, disability, or age. We will strive to represent diversity and inclusion in our marketing materials and campaigns.

SOCIAL RESPONSIBILITY: We will support causes and initiatives that align with our values. We will strive to minimise the environmental impact of our marketing activities and adopt sustainable practices wherever possible.

AUTHENTICITY + INTEGRITY : We will maintain the authenticity and integrity of our brand in all marketing communications. We will accurately represent our products, services, and brand values, avoiding exaggerated claims or false promises.

COMPLIANCE WITH LAWS + REGULATION : We will comply with all applicable laws, regulations, and industry standards governing marketing practices. We will stay informed about legal requirements related to marketing, including consumer protection laws, advertising standards, data protection regulations, and anti-spam legislation, and ensure that our marketing activities adhere to these requirements.

CONTINUOUS IMPROVEMENT : We will regularly review and evaluate our marketing practices to ensure that they align with our principles and meet the highest standards of integrity and responsibility.

By adhering to the principles outlined in this ethical marketing policy, we reaffirm our commitment to ethical conduct, accountability, and social responsibility in all aspects of our marketing activities.

COOKIES

Like many websites, we use Cookies on our Site to improve the quality and relevance of our Products, Services and marketing to you. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

We do not link cookies to other personal information we may hold about our visitors and customers, nor does our use of cookies involve the processing of personal data. Cookies we use ourselves and via third parties include but are not necessarily limited to: Google Analytics (website analytics and tracking), Google Adwords (targeting or advertising), Klaviyo, (Email correspondence, targeting and advertising) Facebook (targeting or advertising), Instagram (targeting or advertising), Shopify (website analytics and tracking)

The named third parties above may use cookies in order to provide their services and function, over which we have no control. These third parties do not link cookies to other information, personal or otherwise, that they hold about customers or users. You can manage and deactivate where desired the use of third party advertising cookies easily by visiting the relevant Privacy and Cookie policy of the named provider as outlined above.

By continuing to use our website, you are agreeing to the use of cookies.

MANAGING COOKIES

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

For more information about cookies visit https://www.aboutcookies.org/.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We are dedicated to earning the trust of our customers.

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, shopping information and customer support information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)

- Business and marketing partners

- Affiliates

We have "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

-Meta : Facebook & Instagram for the purpose of digital marketing

-Klaviyo : for the purpose of newsletters

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as records of products or services purchased and shopping information

- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you. We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

With your permission, our website uses the Conversion Tracking Pixel service of Meta. 

USER GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

THIRD PARTY WEBSITES

Our website may contain links to other websites, embedded websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We are not responsible for the content of these third party websites nor their practices relating to the processing of personal data. When you visit other sites, you are encouraged to read the website owner's policy regarding privacy and other relevant policies.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate this Privacy Policy or the Terms & Conditions of Sale.

SECURITY + RETENTION OF DATA

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

YOUR RIGHTS + CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

- Right to Delete. You may have a right to request that we delete personal information we maintain about you.

- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sharing or Targeted Advertising. You may have a right to direct us not to "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

- With your permission, our website uses the Conversion Tracking Pixel service of Meta. This tool allows us to record the efficacy of our Meta advertisements for statistical and market research purposes. The collected data remains anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Meta. Facebook is able to connect the data with your Meta account and use the data for their own advertising purposes, under Meta’s Privacy Policy available at www.facebook.com/about/privacy/

Meta’s Conversion Tracking Pixel service also allows Meta and its partners to show you advertisements on and outside Meta. In addition, a cookie will be saved onto your computer for these purposes

Please de-select Marketing Cookies on our cookies banner on our homepage & click the link below if you would like to revoke your permission: www.facebook.com/ads/website_custom_audience

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. You have to right to opt-out of any and all communications from us at any time, either via permanent links in our communications or by emailing FAO Data Controller info@claudeandco.co.uk

 Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. 

If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us

FAO Data Controller at info@claudeandco.co.uk 14 Loughborough Road LE12 7AT

For the purpose of applicable data protection laws, we are the data controller of your personal data.