Privacy Policy

Using your personal data properly is important to us. This Privacy Policy explains how Claude & Co (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website www.claudeandco.com or otherwise interact with us (the “Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

At a Glance

We collect personal information so we can process orders, deliver products, and improve your shopping experience. We do not sell your data. We use cookies with your consent to improve performance, personalise features, and show relevant ads. You can manage or withdraw cookie consent at any time. You have rights over your data, including to access, correct, delete, or opt out of certain uses.

Information We Collect

When you provide information to us directly, this may include your name, email, phone number, billing and shipping addresses, account details such as username and password, and information you share when you contact us for customer support.

We also collect information automatically, such as your IP address, browser type, device details, and how you interact with our site. This may involve cookies and similar technologies.

We may also receive information from third parties including Shopify, our payment providers, and our advertising and marketing partners such as Google, Meta, and Klaviyo, but only with your consent.

How We Use Your Information

We use your information to provide our services, including processing payments, fulfilling orders, delivering products, and managing returns. We also use it to communicate with you, such as order updates, customer support, newsletters, and promotions when you have consented to receive them.

We process information to keep our site and services secure, including fraud detection and account protection. We also use data to understand and improve how our site is used, and to show relevant advertising and promotions.

We do not sell your personal information.

Cookies Overview

We use cookies and similar technologies to make your shopping experience smoother, more personal, and more secure.

Our cookie consent banner appears the first time you visit our site. From there you can accept, decline, or manage which cookie categories you allow. You can also change your preferences at any time by clicking Cookie Settings in our site footer.

Strictly necessary cookies are required for our website to function, such as keeping items in your basket and enabling secure checkout. Performance and analytics cookies help us understand how visitors use our site and allow us to improve your shopping experience. Functional cookies remember choices you make, such as your location or language, and provide more personalised features. Targeting and advertising cookies are used with partners like Google, Meta, and Klaviyo to deliver relevant ads and measure campaign effectiveness. These only run with your consent.

Cookies are stored for limited periods, typically between 30 days and 12 months. They are automatically removed after this period unless you revisit our site and consent again. For full details of Shopify’s cookies, please see the Shopify Cookie Policy.

Sharing Information

We share information only when necessary. This may be with service providers such as Shopify, fulfilment partners, or payment processors. It may also be with marketing partners such as Google, Meta, and Klaviyo when you have consented. We may disclose information if required by law or in connection with a business transfer. We may share information within our business group.

We do not sell personal information.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete your data. You may request a copy of your information, restrict or withdraw consent for certain uses, or opt out of marketing and targeted advertising.

To exercise these rights, email us at info@claudeandco.co.uk.

Security and Retention

We take reasonable steps to keep your data safe, though no system is completely secure. Data is kept only as long as needed to provide our services or as required by law.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect immediately unless stated otherwise.

Contact

Claude & Co
FAO Data Controller
info@claudeandco.co.uk
14 Loughborough Road, LE12 7AT