Returns + Exchanges
Returns & Exchanges
At a Glance
Return window: 14 days from receipt — items must be unused and in original, saleable condition.
Refunds: Issued to your original payment method within 7 working days of receipt.
Sale items: Final—no refunds, but eligible for store credit or exchange unless faulty.
Return postage: Your responsibility (unless otherwise agreed for overseas)
Cancellations: Notify within 30 minutes for full refund (minus shipping if already dispatched).
We want you to love your Claude & Co order but if you’re not completely satisfied, we’re here to help.
What You Can Return
You may return most items (unless noted otherwise on the product page). Sale and sample items are final sale unless faulty, these are eligible only for store credit or exchange, not refund.
To be eligible for return:
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Goods must be unused, perfectly clean, and in their original packaging.
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Returns must be received by us within 14 days of delivery.
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If a returned item is damaged, incomplete, or does not meet the above conditions, we reserve the right to refuse a refund or exchange.
How to Return
Email us at info@claudeandco.co.uk to arrange a return.
Use a tracked or registered service and retain proof of posting—if we don’t receive your return, we cannot issue a refund.
Unless otherwise agreed (e.g. for overseas returns), return postage is your responsibility and is not refundable.
Damaged or Faulty Items
If your item arrives faulty or damaged (and it’s not a sale item), we’ll be happy to arrange a replacement or refund. We may ask for photographic evidence before proceeding. If your preferred item or size is unavailable, we’ll issue a full refund upon receipt.
Refunds
Once your return arrives and passes inspection, we’ll process your refund within 7 working days. The funds will be returned to your original payment method, though it may take a few days to appear in your account.
Sale Items
Final sale—no refunds. However, you may receive a store credit or request an exchange, unless the item is faulty or damaged.
Cancellations
Want to cancel your order? Email info@claudeandco.co.uk within 15 minutes of purchase for a full refund.
If your order has already shipped and you then cancel, we'll deduct original shipping and any return-to-sender fees from your refund once we receive the items back.